Shipping Policy

At Trustverge Insurance Brokers Pvt. Ltd., we are committed to providing a smooth and timely delivery of all physical documents and insurance-related materials to our clients. This Shipping Policy outlines the terms and conditions related to the shipment of such items.

1. Delivery of Physical Documents

We may deliver policy documents, agreements, or any other essential paperwork either via:
Registered courier services
Speed post
Hand delivery (within specific localities)
Secure email or digital upload (preferred for faster delivery)

2. Shipping Timeframe

Documents are generally dispatched within 2–5 business days after processing.
Delivery timelines may vary based on location, courier service availability, and external factors like weather or strikes.

3. Shipping Charges

Standard shipping within India is free of charge for all clients.
For urgent dispatch or international delivery, additional shipping charges may apply, which will be communicated prior to dispatch.

4. Tracking Information

Where applicable, a tracking number or reference will be shared with the client once the shipment is dispatched.

5. Non-Delivery / Delay

If you do not receive your documents within the expected timeframe, please contact our customer support at [insert contact details] with your reference number. We will work promptly to track or reissue the documents.

6. Digital Policy Copies

📧 Email: customer.care@trustvergeinsurance.com
📍 Address: D-53, Basement, Budh Vihar, Tajpur Pahari, Badarpur Border, Delhi - 110044 India
📞 Phone: +91919355811113, +919818877362

7. Policy Updates

This Return & Refund Policy may be updated from time to time. Please review this page regularly to stay informed of any changes.